Visible to the public Trust Me: Doubts and Concerns Living with the Internet of Things

TitleTrust Me: Doubts and Concerns Living with the Internet of Things
Publication TypeConference Paper
Year of Publication2016
AuthorsWorthy, Peter, Matthews, Ben, Viller, Stephen
Conference NameProceedings of the 2016 ACM Conference on Designing Interactive Systems
Date PublishedJune 2016
PublisherACM
Conference LocationNew York, NY, USA
ISBN Number978-1-4503-4031-1
KeywordsData, Human Behavior, human centered design, human trust, Internet of Things, privacy, pubcrawl, Trust
Abstract

An increasing number of everyday objects are now connected to the internet, collecting and sharing information about us: the "Internet of Things" (IoT). However, as the number of "social" objects increases, human concerns arising from this connected world are starting to become apparent. This paper presents the results of a preliminary qualitative study in which five participants lived with an ambiguous IoT device that collected and shared data about their activities at home for a week. In analyzing this data, we identify the nature of human and socio-technical concerns that arise when living with IoT technologies. Trust is identified as a critical factor - as trust in the entity/ies that are able to use their collected information decreases, users are likely to demand greater control over information collection. Addressing these concerns may support greater engagement of users with IoT technology. The paper concludes with a discussion of how IoT systems might be designed to better foster trust with their owners.

URLhttps://dl.acm.org/doi/10.1145/2901790.2901890
DOI10.1145/2901790.2901890
Citation Keyworthy_trust_2016