Biblio

The ineffectiveness of phishing warnings has been attributed to users' poor comprehension of the warning. However, the effectiveness of a phishing warning is typically evaluated at the time when users interact with a suspected phishing webpage, which we call the effect with phishing warning. Nevertheless, users' improved phishing detection when the warning is absent—or the effect of the warning—is the ultimate goal to prevent users from falling for phishing scams. We conducted an online study to evaluate the effect with and of several phishing warning variations, varying the point at which the warning was presented and whether procedural knowledge instruction was included in the warning interface. The current Chrome phishing warning was also included as a control. 360 Amazon Mechanical-Turk workers made submission; 500¬ word maximum for symposia) decisions about 10 login webpages (8 authentic, 2 fraudulent) with the aid of warning (first phase). After a short distracting task, the workers made the same decisions about 10 different login webpages (8 authentic, 2 fraudulent) without warning. In phase one, the compliance rates with two proposed warning interfaces (98% and 94%) were similar to those of the Chrome warning (98%), regardless of when the warning was presented. In phase two (without warning), performance was better for the condition in which warning with procedural knowledge instruction was presented before the phishing webpage in phase one, suggesting a better of effect than for the other conditions. With the procedural knowledge of how to determine a webpage’s legitimacy, users identified phishing webpages more accurately even without the warning being presented.

Phishing is a social engineering tactic that targets internet users in an attempt to trick them into divulging personal information. When opening an email, users are faced with the decision of determining if an email is legitimate or an attempt at phishing. Although software has been developed to assist the user, studies have shown they are not foolproof, leaving the user vulnerable. Multiple training programs have been developed to educate users in their efforts to make informed decisions; however, training that conveys the real world consequences of phishing or training that increases a user’s fear level have not been developed. Conveying real world consequences of a situation and increasing a user’s fear level have been proven to enhance the effects of training in other fields. Ninety-six participants were recruited and randomly assigned to training programs with phishing consequences, training programs designed to increase fear, or a control group. Preliminary results indicate that training helped users identify phishing emails; however, little difference was seen among the three groups. Future analysis will include a factor analysis of personality and individual differences that influence training efficacy.