Biblio

In this exploratory study, we examine how personification and interactivity may influence people's disclosures around sensitive topics, such as psychological stressors. Participants (N=441) shared a recent stressful experience with one of three agent interfaces: 1) a non-interactive, non-personified survey, 2) an interactive, non-personified chatbot, and 3) an interactive, personified chatbot. We coded these responses to examine how agent type influenced the nature of the stressor disclosed, and the intimacy and amount of disclosure. Participants discussed fewer homelife related stressors, but more finance-related stressors and more chronic stressors overall with the personified chatbot than the other two agents. The personified chatbot was also twice as likely as the other agents to receive disclosures that contained very little detail. We discuss the role played by personification and interactivity in interactions with conversational agents, and implications for design.

Privacy issues can be difficult for end-users to understand and are therefore a key concern for information-sharing systems. This paper describes a deployment of fifteen Bluetooth-beacon-enabled 'creatures' spread across London's Queen Elizabeth Olympic Park, which initiate conversations on mobile phones in their vicinity via push notifications. Playing on the common assumption that neutral public settings promote anonymity, users' willingness to converse with personified chatbots is used as a proxy for understanding their inclination to share personal and potentially disclosing information. Each creature is linked to a conversational agent that asks for users' memories and their responses are then shared with other creatures in the network. This paper presents the design of an interactive device used to test users' awareness of how their information propagates to others.

Conversational systems are computer programs that interact with users using natural language. Considering the complexity and interaction of the different components involved in building intelligent conversational systems that can perform diverse tasks, a promising approach to facilitate their development is by using multiagent systems (MAS). This paper reviews the main concepts and history of conversational systems, and introduces an architecture based on MAS. This architecture was designed to support the development of conversational systems in the domain chosen by the developer while also providing a reusable built-in dialogue control. We present a practical application in the healthcare domain. We observed that it can help developers to create conversational systems in different domains while providing a reusable and centralized dialogue control. We also present derived lessons learned that can be helpful to steer future research on engineering domain-specific conversational systems.

As many organizations deploy their chatbots on social network applications to interact with their customers, a person may switch among different chatbots for different services. To reduce the switching cost, this study proposed the Federated Chat Service Framework. The framework maintains user profiles and historical behaviors. Instead of deploying chatbots, organizations follow the rules of the framework to provide chat services. Therefore, the framework can organize service requests with context information and responses to emulate the conversations between users and chat services. Consequently, the study can hopefully contribute to reducing the cost for a user to communicate with different chatbots.

The presence of artificial agents in human social networks is growing. From chatbots to robots, human experience in the developed world is moving towards a socio-technical system in which agents can be technological or biological, with increasingly blurred distinctions between. Given that emotion is a key element of human interaction, enabling artificial agents with the ability to reason about affect is a key stepping stone towards a future in which technological agents and humans can work together. This paper presents work on building intelligent computational agents that integrate both emotion and cognition. These agents are grounded in the well-established social-psychological Bayesian Affect Control Theory (BayesAct). The core idea of BayesAct is that humans are motivated in their social interactions by affective alignment: they strive for their social experiences to be coherent at a deep, emotional level with their sense of identity and general world views as constructed through culturally shared symbols. This affective alignment creates cohesive bonds between group members, and is instrumental for collaborations to solidify as relational group commitments. BayesAct agents are motivated in their social interactions by a combination of affective alignment and decision theoretic reasoning, trading the two off as a function of the uncertainty or unpredictability of the situation. This paper provides a high-level view of dual process theories and advances BayesAct as a plausible, computationally tractable model based in social-psychological and sociological theory.

The advances in natural language processing and the wide use of social networks have boosted the proliferation of chatbots. These are software services typically embedded within a social network, and which can be addressed using conversation through natural language. Many chatbots exist with different purposes, e.g., to book all kind of services, to automate software engineering tasks, or for customer support. In previous work, we proposed the use of chatbots for domain-specific modelling within social networks. In this short paper, we report on the needs for flexible modelling required by modelling using conversation. In particular, we propose a process of meta-model relaxation to make modelling more flexible, followed by correction steps to make the model conforming to its meta-model. The paper shows how this process is integrated within our conversational modelling framework, and illustrates the approach with an example.

Graphs have proved to be a promising data structure to solve complex problems in various domains. Graphs store data in an associative manner which is analogous to the manner in which humans store memories in the brain. Generathe chatbots lack the ability to recall details revealed by the user in long conversations. To solve this problem, we have used graph-based memory to recall-related conversations from the past. Thus, providing context feature derived from query systems to generative systems such as OpenAI GPT. Using graphs to detect important details from the past reduces the total amount of processing done by the neural network. As there is no need to keep on passingthe entire history of the conversation. Instead, we pass only the last few pairs of utterances and the related details from the graph. This paper deploys this system and also demonstrates the ability to deploy such systems in real-world applications. Through the effective usage of knowledge graphs, the system is able to reduce the time complexity from O(n) to O(1) as compared to similar non-graph based implementations of transfer learning- based conversational agents.

Background: Most of the people are not medically qualified for studying or understanding the extremity of their diseases or symptoms. This is the place where natural language processing plays a vital role in healthcare. These chatbots collect patients' health data and depending on the data, these chatbot give more relevant data to patients regarding their body conditions and recommending further steps also. Purposes: In the medical field, AI powered healthcare chatbots are beneficial for assisting patients and guiding them in getting the most relevant assistance. Chatbots are more useful for online search that users or patients go through when patients want to know for their health symptoms. Methods: In this study, the health assistant system was developed using Dialogflow application programming interface (API) which is a Google's Natural language processing powered algorithm and the same is deployed on google assistant, telegram, slack, Facebook messenger, and website and mobile app. With this web application, a user can make health requests/queries via text message and might also get relevant health suggestions/recommendations through it. Results: This chatbot acts like an informative and conversational chatbot. This chatbot provides medical knowledge such as disease symptoms and treatments. Storing patients personal and medical information in a database for further analysis of the patients and patients get real time suggestions from doctors. Conclusion: In the healthcare sector AI-powered applications have seen a remarkable spike in recent days. This covid crisis changed the whole healthcare system upside down. So this NLP powered chatbot system reduced office waiting, saving money, time and energy. Patients might be getting medical knowledge and assisting ourselves within their own time and place.

Network security policies provide high-level directives regarding acceptable and unacceptable use of the network. Organizations specify these high-level directives in policy documents written using human-readable natural language. The challenge is to convert these natural language policies to the network configurations/specifications needed to enforce the policy. Network administrators, who are responsible for enforcing the policies, typically translate the policies manually, which is a challenging and error-prone process. As a result, network operators (as well as the policy authors) often want to verify that network policies are being correctly enforced. In this paper, we propose Network Policy Conversation Engine (NPCE), a system designed to help network operators (or policy writers) interact with the network using natural language (similar to the language used in the network policy statements themselves) to understand whether policies are being correctly enforced. The system leverages emerging big data collection and analysis techniques to record flow and packet level activity throughout the network that can be used to answer users policy questions. The system also takes advantage of recent advances in Natural Language Processing (NLP) to translate natural language policy questions into the corresponding network queries. To evaluate our system, we demonstrate a wide range of policy questions – inspired by actual networks policies posted on university websites – that can be asked of the system to determine if a policy violation has occurred.

In recent years, business environments are undergoing disruptive changes across sectors [1]. Globalization and technological advances, such as artificial intelligence and the internet of things, have completely redesigned business activities, bringing to light an ever-increasing interest and attention towards the customer [2], especially in healthcare sector. In this context, researchers is paying more and more attention to the introduction of new technologies capable of meeting the patients’ needs [3, 4] and the Covid-19 pandemic has contributed and still contributes to accelerate this phenomenon [5]. Therefore, emerging technologies (i.e., AI-enabled solutions, service robots, conversational agents) are proving to be effective partners in improving medical care and quality of life [6]. Conversational agents, often identified in other ways as “chatbots”, are AI-enabled service robots based on the use of text [7] and capable of interpreting natural language and ensuring automation of responses by emulating human behavior [8, 9, 10]. Their introduction is linked to help institutions and doctors in the management of their patients [11, 12], at the same time maintaining the negligible incremental costs thanks to their virtual aspect [13–14]. However, while the utilization of these tools has significantly increased during the pandemic [15, 16, 17], it is unclear what benefits they bring to service delivery. In order to identify their contributions, there is a need to find out which activities can be supported by conversational agents.This paper takes a grounded approach [18] to achieve contextual understanding design and to effectively interpret the context and meanings related to conversational agents in healthcare interactions. The study context concerns six chatbots adopted in the healthcare sector through semi-structured interviews conducted in the health ecosystem. Secondary data relating to these tools under consideration are also used to complete the picture on them. Observation, interviewing and archival documents [19] could be used in qualitative research to make comparisons and obtain enriched results due to the opportunity to bridge the weaknesses of one source by compensating it with the strengths of others. Conversational agents automate customer interactions with smart meaningful interactions powered by Artificial Intelligence, making support, information provision and contextual understanding scalable. They help doctors to conduct the conversations that matter with their patients. In this context, conversational agents play a critical role in making relevant healthcare information accessible to the right stakeholders at the right time, defining an ever-present accessible solution for patients’ needs. In summary, conversational agents cannot replace the role of doctors but help them to manage patients. By conveying constant presence and fast information, they help doctors to build close relationships and trust with patients.

Web-based technologies are evolving day by day and becoming more interactive and secure. Completely Automated Public Turing test to tell Computers and Humans Apart (CAPTCHA) is one of the security features that help detect automated bots on the Web. Earlier captcha was complex designed text-based, but some optical recognition-based algorithms can be used to crack it. That is why now the captcha system is image-based. But after the arrival of strong image recognition algorithms, image-based captchas can also be cracked nowadays. In this paper, we propose a new captcha system that can be used to differentiate real humans and bots on the Web. We use advanced deep layers with pre-trained machine learning models for captchas authentication using a facial recognition system.

In this modern era, web security is often required to beware from fraudulent activities. There are several hackers try to build a program that can interact with web pages automatically and try to breach the data or make several junk entries due to that web servers get hanged. To stop the junk entries; CAPTCHA is a solution through which bots can be identified and denied the machine based program to intervene with. CAPTCHA stands for Completely Automated Public Turing test to tell Computers and Humans Apart. In the progression of CAPTCHA; there are several methods available such as distorted text, picture recognition, math solving and gaming based CAPTCHA. Game based turing test is very much popular now a day but there are several methods through which game can be cracked because game is not intellectual. So, there is a required of intrinsic CAPTCHA. The proposed system is based on Intrinsic Decision based Situation Reaction Challenge. The proposed system is able to better classify the humans and bots by its intrinsic problem. It has been considered as human is more capable to deal with the real life problems and machine is bit poor to understand the situation or how the problem can be solved. So, proposed system challenges with simple situations which is easier for human but almost impossible for bots. Human is required to use his common sense only and problem can be solved with few seconds.

Populations move across regions in search of better living possibilities, better life outcomes or going away from problems that affected their lives in the previous region they lived in. In the United States of America, this problem has been happening over decades. Intelligent Conversational Text-based Agents, also called Chatbots, and Artificial Intelligence are increasingly present in our lives and over recent years, their presence has increased considerably, due to the usability cases and the familiarity they are wining constantly. Using NLP algorithms for law in accessible platforms allows scaling of users to access a certain level of law expert who could assist users in need. This paper describes the motivation and circumstances of this problem as well as the description of the development of an Intelligent Conversational Agent system that was used by immigrants in the USA so they could get answers to questions and get suggestions about better legal options they could have access to. This system has helped thousands of people, especially in California

A distributed denial-of-service (DDoS) is a malicious attempt by attackers to disrupt the normal traffic of a targeted server, service or network. This is done by overwhelming the target and its surrounding infrastructure with a flood of Internet traffic. The multiple compromised computer systems (bots or zombies) then act as sources of attack traffic. Exploited machines can include computers and other network resources such as IoT devices. The attack results in either degraded network performance or a total service outage of critical infrastructure. This can lead to heavy financial losses and reputational damage. These attacks maximise effectiveness by controlling the affected systems remotely and establishing a network of bots called bot networks. It is very difficult to separate the attack traffic from normal traffic. Early detection is essential for successful mitigation of the attack, which gives rise to a very important role in cybersecurity to detect the attacks and mitigate the effects. This can be done by deploying machine learning or deep learning models to monitor the traffic data. We propose using various machine learning and deep learning algorithms to analyse the traffic patterns and separate malicious traffic from normal traffic. Two suitable datasets have been identified (DDoS attack SDN dataset and CICDDoS2019 dataset). All essential preprocessing is performed on both datasets. Feature selection is also performed before detection techniques are applied. 8 different Neural Networks/ Ensemble/ Machine Learning models are chosen and the datasets are analysed. The best model is chosen based on the performance metrics (DEEP NEURAL NETWORK MODEL). An alternative is also suggested (Next best - Hypermodel). Optimisation by Hyperparameter tuning further enhances the accuracy. Based on the nature of the attack and the intended target, suitable mitigation procedures can then be deployed.