Biblio

Problem: Today, many methods of influencing on personnel in the communication process are available to social engineers and information security specialists, but in practice it is difficult to say which method and why it is appropriate to use one. Criteria and indicators of effective communication are not formalized. Purpose: to formalize the concept of effective communication, to offer a tool for combining existing methods and means of communication, to formalize the purpose of communication. Methods: Use of the terminal model of a control system for a non-stochastic communication object. Results. Two examples demonstrating the possibility of using the terminal model of the communication control system, which allows you to connect tools and methods of communication, justify the requirements for the structure and feedback of communication, select the necessary communication algorithms depending on the observed response of the communication object. Practical significance: the results of the research can be used in planning and conducting effective communication in the process of information protection, in business, in private relationships and in other areas of human activity.