Biblio

Despite corporate cyber intrusions attracting all the attention, privacy breaches that we, as ordinary users, should be worried about occur every day without any scrutiny. Smartphones, a household item, have inadvertently become a major enabler of privacy breaches. Smartphone platforms use permission systems to regulate access to sensitive resources. These permission systems, however, lack the ability to understand users’ privacy expectations leaving a significant gap between how permission models behave and how users would want the platform to protect their sensitive data. This dissertation provides an in-depth analysis of how users make privacy decisions in the context of Smartphones and how platforms can accommodate user’s privacy requirements systematically. We first performed a 36-person field study to quantify how often applications access protected resources when users are not expecting it. We found that when the application requesting the permission is running invisibly to the user, they are more likely to deny applications access to protected resources. At least 80% of our participants would have preferred to prevent at least one permission request. To explore the feasibility of predicting user’s privacy decisions based on their past decisions, we performed a longitudinal 131-person field study. Based on the data, we built a classifier to make privacy decisions on the user’s behalf by detecting when the context has changed and inferring privacy preferences based on the user’s past decisions. We showed that our approach can accurately predict users’ privacy decisions 96.8% of the time, which is an 80% reduction in error rate compared to current systems. Based on these findings, we developed a custom Android version with a contextually aware permission model. The new model guards resources based on user’s past decisions under similar contextual circumstances. We performed a 38-person field study to measure the efficiency and usability of the new permission model. Based on exit interviews and 5M data points, we found that the new system is effective in reducing the potential violations by 75%. Despite being significantly more restrictive over the default permission systems, participants did not find the new model to cause any usability issues in terms of application functionality.

Security experts often recommend using password-management tools that both store passwords and generate random passwords. However, research indicates that only a small fraction of users use password managers with password generators. Past studies have explored factors in the adoption of password managers using surveys and online store reviews. Here we describe a semi-structured interview study with 30 participants that allows us to provide a more comprehensive picture of the mindsets underlying adoption and effective use of password managers and password-generation features. Our participants include users who use no password-specific tools at all, those who use password managers built into browsers or operating systems, and those who use separately installed password managers. Furthermore, past field data has indicated that users of built-in, browser-based password managers more often use weak and reused passwords than users of separate password managers that have password generation available by default. Our interviews suggest that users of built-in password managers may be driven more by convenience, while users of separately installed tools appear more driven by security. We advocate tailored designs for these two mentalities and provide actionable suggestions to induce effective password manager usage.