Biblio

Intent classification is an important and relevant area of research in artificial intelligence and machine learning, with applications ranging from marketing and product design to intelligent communication. This paper explores the performance of various models and techniques for short text intent classification in the context of chatbots. The problem was explored for use within the mental wellness and therapy chatbot application, Wysa, to give improved responses to free-text user input. The authors looked at classifying text samples in-to 4 categories - assertions, refutations, clarifiers and transitions. For this, the suitability of the following techniques was evaluated: count vectors, TF-IDF, sentence embeddings and n-grams, as well as modifications of the same. Each technique was used to train a number of state-of-the-art classifiers, and the results have been compiled and presented. This is the first documented implementation of Arora's modification to sentence embeddings for real world use. It also introduces a technique to generate custom stop words that gave a significant gain in performance (10 percentage points). The best pipeline, using these techniques together, gave an accuracy of 95 percent.

Social media has been one of the most efficacious and precise by speakers of public opinion. A strategy which sanctions the utilization and illustration of twitter data to conclude public conviction is discussed in this paper. Sentiments on exclusive entities with diverse strengths and intenseness are stated by public, where these sentiments are strenuously cognate to their personal mood and emotions. To examine the sentiments from natural language texts, addressing various opinions, a lot of methods and lexical resources have been propounded. A path for boosting twitter sentiment classification using various sentiment proportions as meta-level features has been proposed by this article. Analysis of tweets was done on the product iPhone 6.