Biblio

Humans are a key part of software development, including customers, designers, coders, testers and end users. In this keynote talk I explain why incorporating human-centric issues into software engineering for next-generation applications is critical. I use several examples from our recent and current work on handling human-centric issues when engineering various `smart living' cloud- and edge-based software systems. This includes using human-centric, domain-specific visual models for non-technical experts to specify and generate data analysis applications; personality impact on aspects of software activities; incorporating end user emotions into software requirements engineering for smart homes; incorporating human usage patterns into emerging edge computing applications; visualising smart city-related data; reporting diverse software usability defects; and human-centric security and privacy requirements for smart living systems. I assess the usefulness of these approaches, highlight some outstanding research challenges, and briefly discuss our current work on new human-centric approaches to software engineering for smart living applications.

This paper aims to discover the characteristics of acceptance of mobile government systems by elderly. Several initiatives and projects offer various governmental services for them, like information sharing, alerting and mHealth services. All of them carry important benefits for this user group, but these can only be utilized if the user acceptance is at a certain level. This is a requirement in order for the users to perceive the services as a benefit and not as hindrance. The key aspects for high acceptance are usability and user-friendliness, which will lead to successful-government systems designed for the target group. We have applied a combination of qualitative and quantitative research methods including an m-Government prototype to explore the key acceptance factors. Research approach utilizes the IGUAN framework, which is a user-driven method. We collected and analysed data guided by IGUAN framework about the acceptance of e-government services by elderly. The target group was recruited from Germany and Hungary. Our findings draw the attention to perceived security and perceived usability of an application; these are decisive factors for this target group.