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2020. IMPACT: A Trust Model for Human-Agent Teaming. 2020 IEEE International Conference on Human-Machine Systems (ICHMS). :1–4.
A trust model IMPACT: Intention, Measurability, Predictability, Agility, Communication, and Transparency has been conceptualized to build human trust in autonomous agents. The six critical characteristics must be exhibited by the agents in order to gain and maintain the trust from their human partners towards an effective and collaborative team in achieving common goals. The IMPACT model guided a design of an intelligent adaptive decision aid for dynamic target engagement processes in a military context. Positive feedback from subject matter experts participated in a large scale joint exercise controlling multiple unmanned vehicles indicated the effectiveness of the decision aid. It also demonstrated the utility of the IMPACT model as design principles for building up a trusted human-agent teaming.