Biblio

This study purpose was to examine the determinant factors that affect the Micro, Small, and Medium Enterprise (MSME) merchants who had the intention to use Quick Response Code Indonesian Standard (QRIS) as a payment system. QRIS was expected to be applied by merchants to diminish the virus spread and keep the circulation of money safe; but there were not many merchants using the QRIS as a payment method. The factors MSME merchant might not use the QRIS were related to perceived usefulness, perceived security, perceived ease of use, and trust. The population was MSMEs in South Tangerang City who did not use QRIS yet and the population was unknown. Using the Lemeshow formula, obtained a sample of 115 people, and the sampling technique used purposive sampling. Then data were analyzed using multi-regression analysis and processed by SPSS. The results indicated that perceived usefulness and perceived security had a significant affect on trust, whereas trust and ease of use significant affect the intention to use QRIS. Moreover, trust was able to mediate the perceived usefulness to intention to use. Since ease of use had no significant affect on trust, then the mediation given by trust to perceived ease of use had no significant affect on intention to use.

For designing the interaction with robots in healthcare scenarios, understanding how trust develops in such situations characterized by vulnerability and uncertainty is important. The goal of this study was to investigate how technology-related user dispositions, anxiety, and robot characteristics influence trust. A second goal was to substantiate the association between hospital patients' trust and their intention to use a transport robot. In an online study, patients, who were currently treated in hospitals, were introduced to the concept of a transport robot with both written and video-based material. Participants evaluated the robot several times. Technology-related user dispositions were found to be essentially associated with trust and the intention to use. Furthermore, hospital patients' anxiety was negatively associated with the intention to use. This relationship was mediated by trust. Moreover, no effects of the manipulated robot characteristics were found. In conclusion, for a successful implementation of robots in hospital settings patients' individual prior learning history - e.g., in terms of existing robot attitudes - and anxiety levels should be considered during the introduction and implementation phase.