Biblio
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2019. How Humans Develop Trust in Communication Robots: A Phased Model Based on Interpersonal Trust. 2019 14th ACM/IEEE International Conference on Human-Robot Interaction (HRI). :606—607.
The purpose of this study was to propose a model of development of trust in social robots. Insights in interpersonal trust were adopted from social psychology and a novel model was proposed. In addition, this study aimed to investigate the relationship among trust development and self-esteem. To validate the proposed model, an experiment using a communication robot NAO was conducted and changes in categories of trust as well as self-esteem were measured. Results showed that general and category trust have been developed in the early phase. Self-esteem is also increased along the interactions with the robot.