Trust and Reliance Based on System Accuracy
| Title | Trust and Reliance Based on System Accuracy |
| Publication Type | Conference Paper |
| Year of Publication | 2016 |
| Authors | Yu, Kun, Berkovsky, Shlomo, Conway, Dan, Taib, Ronnie, Zhou, Jianlong, Chen, Fang |
| Conference Name | Proceedings of the 2016 Conference on User Modeling Adaptation and Personalization |
| Publisher | ACM |
| Conference Location | New York, NY, USA |
| ISBN Number | 978-1-4503-4368-8 |
| Keywords | Computer Theory and Trust, Computing Theory, Human Behavior, pubcrawl, reliance, system accuracy, Trust, trust formation, user-system trust |
| Abstract | Trust plays an important role in various user-facing systems and applications. It is particularly important in the context of decision support systems, where the system's output serves as one of the inputs for the users' decision making processes. In this work, we study the dynamics of explicit and implicit user trust in a simulated automated quality monitoring system, as a function of the system accuracy. We establish that users correctly perceive the accuracy of the system and adjust their trust accordingly. |
| URL | http://doi.acm.org/10.1145/2930238.2930290 |
| DOI | 10.1145/2930238.2930290 |
| Citation Key | yu_trust_2016 |