Perceived Emotional Intelligence in Virtual Agents
| Title | Perceived Emotional Intelligence in Virtual Agents |
| Publication Type | Conference Paper |
| Year of Publication | 2017 |
| Authors | Yang, Yang, Ma, Xiaojuan, Fung, Pascale |
| Conference Name | Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems |
| Publisher | ACM |
| Conference Location | New York, NY, USA |
| ISBN Number | 978-1-4503-4656-6 |
| Keywords | conversational agents, emotional intelligence, emotions, Human Behavior, interactive dialog system, Metrics, pubcrawl, Scalability, virtual agent speech and language interaction |
| Abstract | In March 2016, several online news media reported on the inadequate emotional capabilities of interactive virtual assistants. While significant progress has been made in the general intelligence and functionality of virtual agents (VA), the emotional intelligent (EI) VA has yet been thoroughly explored. We examine user's perception of EI of virtual agents through Zara The Supergirl, a virtual agent that conducts question and answering type of conversational testing and counseling online. The results show that overall users perceive an emotion-expressing VA (EEVA) to be more EI than a non-emotion-expressing VA (NEEVA). However, simple affective expression may not be sufficient enough for EEVA to be perceived as fully EI. |
| URL | http://doi.acm.org/10.1145/3027063.3053163 |
| DOI | 10.1145/3027063.3053163 |
| Citation Key | yang_perceived_2017 |