Biblio

Conversational Intelligent Tutoring Systems (CITS) in learning environments are capable of providing personalized instruction to students in different domains, to improve the learning process. This interaction between the Intelligent Tutoring System (ITS) and the user is carried out through dialogues in natural language. In this study, we use an open source framework called Rasa to adapt the original button-based user interface of an algebraic/arithmetic word problem-solving ITS to one based primarily on the use of natural language. We conducted an empirical study showing that once properly trained, our conversational agent was able to recognize the intent related to the content of the student’s message with an average accuracy above 0.95.

Over the past two decades, several forms of non-intrusive technology have been deployed in cooperation with medical specialists in order to aid patients diagnosed with some form of mental, cognitive or psychological condition. Along with the availability and accessibility to applications offered by mobile devices, as well as the advancements in the field of Artificial Intelligence applications and Natural Language Processing, Conversational Agents have been developed with the objective of aiding medical specialists detecting those conditions in their early stages and monitoring their symptoms and effects on the cognitive state of the patient, as well as supporting the patient in their effort of mitigating those symptoms. Coupled with the recent advances in the the scientific field of machine and deep learning, we aim to explore the grade of applicability of such technologies into cognitive health support Conversational Agents, and their impact on the acceptability of such applications bytheir end users. Therefore, we conduct a systematic literature review, following a transparent and thorough process in order to search and analyze the bibliography of the past five years, focused on the implementation of Conversational Agents, supported by Artificial Intelligence technologies and in service of patients diagnosed with Mild Cognitive Impairment and its variants.

Intelligent Virtual Agents (IVAs) have become ubiquitous in our daily lives, displaying increased complexity of form and function. Initial IVA development efforts provided basic functionality to suit users' needs, typically in work or educational settings, but are now present in numerous contexts in more realistic, complex forms. In this paper, we focus on personalization of embodied human intelligent virtual agents to assist individuals as part of physical training “exergames”.

In recent years, business environments are undergoing disruptive changes across sectors [1]. Globalization and technological advances, such as artificial intelligence and the internet of things, have completely redesigned business activities, bringing to light an ever-increasing interest and attention towards the customer [2], especially in healthcare sector. In this context, researchers is paying more and more attention to the introduction of new technologies capable of meeting the patients’ needs [3, 4] and the Covid-19 pandemic has contributed and still contributes to accelerate this phenomenon [5]. Therefore, emerging technologies (i.e., AI-enabled solutions, service robots, conversational agents) are proving to be effective partners in improving medical care and quality of life [6]. Conversational agents, often identified in other ways as “chatbots”, are AI-enabled service robots based on the use of text [7] and capable of interpreting natural language and ensuring automation of responses by emulating human behavior [8, 9, 10]. Their introduction is linked to help institutions and doctors in the management of their patients [11, 12], at the same time maintaining the negligible incremental costs thanks to their virtual aspect [13–14]. However, while the utilization of these tools has significantly increased during the pandemic [15, 16, 17], it is unclear what benefits they bring to service delivery. In order to identify their contributions, there is a need to find out which activities can be supported by conversational agents.This paper takes a grounded approach [18] to achieve contextual understanding design and to effectively interpret the context and meanings related to conversational agents in healthcare interactions. The study context concerns six chatbots adopted in the healthcare sector through semi-structured interviews conducted in the health ecosystem. Secondary data relating to these tools under consideration are also used to complete the picture on them. Observation, interviewing and archival documents [19] could be used in qualitative research to make comparisons and obtain enriched results due to the opportunity to bridge the weaknesses of one source by compensating it with the strengths of others. Conversational agents automate customer interactions with smart meaningful interactions powered by Artificial Intelligence, making support, information provision and contextual understanding scalable. They help doctors to conduct the conversations that matter with their patients. In this context, conversational agents play a critical role in making relevant healthcare information accessible to the right stakeholders at the right time, defining an ever-present accessible solution for patients’ needs. In summary, conversational agents cannot replace the role of doctors but help them to manage patients. By conveying constant presence and fast information, they help doctors to build close relationships and trust with patients.

In this work, the use of an undercover conversational agent, acting as a participative student in a synchronous virtual reality distance learning scenario is proposed to stimulate social interaction between teacher and students. The outcome of an exploratory user study indicated that the undercover conversational agent is capable of fostering interaction, relieving social pressure, and overall leading to a more satisfactory and engaging learning experience without sacrificing learning performance.

Due to the migration megatrend, efficient and effective second-language acquisition is vital. One proposed solution involves AI-enabled conversational agents for person-centered interactive language practice. We present results from ongoing action research targeting quality assurance of proprietary generative dialog models trained for virtual job interviews. The action team elicited a set of 38 requirements for which we designed corresponding automated test cases for 15 of particular interest to the evolving solution. Our results show that six of the test case designs can detect meaningful differences between candidate models. While quality assurance of natural language processing applications is complex, we provide initial steps toward an automated framework for machine learning model selection in the context of an evolving conversational agent. Future work will focus on model selection in an MLOps setting.

Populations move across regions in search of better living possibilities, better life outcomes or going away from problems that affected their lives in the previous region they lived in. In the United States of America, this problem has been happening over decades. Intelligent Conversational Text-based Agents, also called Chatbots, and Artificial Intelligence are increasingly present in our lives and over recent years, their presence has increased considerably, due to the usability cases and the familiarity they are wining constantly. Using NLP algorithms for law in accessible platforms allows scaling of users to access a certain level of law expert who could assist users in need. This paper describes the motivation and circumstances of this problem as well as the description of the development of an Intelligent Conversational Agent system that was used by immigrants in the USA so they could get answers to questions and get suggestions about better legal options they could have access to. This system has helped thousands of people, especially in California

Recent advances in deep learning typically, with the introduction of transformer based models has shown massive improvement and success in many Natural Language Processing (NLP) tasks. One such area which has leveraged immensely is conversational agents or chatbots in open-ended (chit-chat conversations) and task-specific (such as medical or legal dialogue bots etc.) domains. However, in the era of automation, there is still a dearth of works focused on one of the most relevant use cases, i.e., tutoring dialog systems that can help students learn new subjects or topics of their interest. Most of the previous works in this domain are either rule based systems which require a lot of manual efforts or are based on multiple choice type factual questions. In this paper, we propose EDICA (Educational Domain Infused Conversational Agent), a language tutoring Virtual Agent (VA). EDICA employs two mechanisms in order to converse fluently with a student/user over a question and assist them to learn a language: (i) Student/Tutor Intent Classification (SIC-TIC) framework to identify the intent of the student and decide the action of the VA, respectively, in the on-going conversation and (ii) Tutor Response Generation (TRG) framework to generate domain infused and intent/action conditioned tutor responses at every step of the conversation. The VA is able to provide hints, ask questions and correct student's reply by generating an appropriate, informative and relevant tutor response. We establish the superiority of our proposed approach on various evaluation metrics over other baselines and state of the art models.

With the rapid development of artificial intelligence (AI), many companies are moving towards automating their services using automated conversational agents. Dialogue-based conversational recommender agents, in particular, have gained much attention recently. The successful development of such systems in the case of natural language input is conditioned by the ability to understand the users’ utterances. Predicting the users’ intents allows the system to adjust its dialogue strategy and gradually upgrade its preference profile. Nevertheless, little work has investigated this problem so far. This paper proposes an LSTM-based Neural Network model and compares its performance to seven baseline Machine Learning (ML) classifiers. Experiments on a new publicly available dataset revealed The superiority of the LSTM model with 95% Accuracy and 94% F1-score on the full dataset despite the relatively small dataset size (9300 messages and 17 intents) and label imbalance.

With the recent advancements in automated communication technology, many traditional businesses that rely on face-to-face communication have shifted to online portals. However, these online platforms often lack the personal touch essential for customer service. Research has shown that face-to- face communication is essential for building trust and empathy with customers. A multimodal embodied conversation agent (ECA) can fill this void in commercial applications. Such a platform provides tools to understand the user’s mental state by analyzing their verbal and non-verbal behaviour and allows a human-like avatar to take necessary action based on the context of the conversation and as per social norms. However, the literature to understand the impact of ECA agents on commercial applications is limited because of the issues related to platform and scalability. In our work, we discuss some existing work that tries to solve the issues related to scalability and infrastructure. We also provide an overview of the components required for developing ECAs and their deployment in various applications.

Negotiation is a complex social interaction that encapsulates emotional encounters in human decision-making. Virtual agents that can negotiate with humans are useful in pedagogy and conversational AI. To advance the development of such agents, we explore the prediction of two important subjective goals in a negotiation – outcome satisfaction and partner perception. Specifically, we analyze the extent to which emotion attributes extracted from the negotiation help in the prediction, above and beyond the individual difference variables. We focus on a recent dataset in chat-based negotiations, grounded in a realistic camping scenario. We study three degrees of emotion dimensions – emoticons, lexical, and contextual by leveraging affective lexicons and a state-of-the-art deep learning architecture. Our insights will be helpful in designing adaptive negotiation agents that interact through realistic communication interfaces.

Conversational agents are the most popular AI technology in IT trends. Domain specific chatbots are now used by almost every industry in order to upgrade their customer service. The Proposed paper shows the modelling and performance of one such conversational agent created using deep learning. The proposed model utilizes NMT (Neural Machine Translation) from the TensorFlow software libraries. A BiRNN (Bidirectional Recurrent Neural Network) is used in order to process input sentences that contain large number of tokens (20-40 words). In order to understand the context of the input sentence attention model is used along with BiRNN. The conversational models usually have one drawback, that is, they sometimes provide irrelevant answer to the input. This happens quite often in conversational chatbots as the chatbot doesn't realize that it is answering without context. This drawback is solved in the proposed system using Deep Reinforcement Learning technique. Deep reinforcement Learning follows a reward system that enables the bot to differentiate between right and wrong answers. Deep Reinforcement Learning techniques allows the chatbot to understand the sentiment of the query and reply accordingly. The Deep Reinforcement Learning algorithms used in the proposed system is Q-Learning, Deep Q Neural Network (DQN) and Distributional Reinforcement Learning with Quantile Regression (QR-DQN). The performance of each algorithm is evaluated and compared in this paper in order to find the best DRL algorithm. The dataset used in the proposed system is Cornell Movie-dialogs corpus and CoQA (A Conversational Question Answering Challenge). CoQA is a large dataset that contains data collected from 8000+ conversations in the form of questions and answers. The main goal of the proposed work is to increase the relevancy of the chatbot responses and to increase the perplexity of the conversational chatbot.

Background: Most of the people are not medically qualified for studying or understanding the extremity of their diseases or symptoms. This is the place where natural language processing plays a vital role in healthcare. These chatbots collect patients' health data and depending on the data, these chatbot give more relevant data to patients regarding their body conditions and recommending further steps also. Purposes: In the medical field, AI powered healthcare chatbots are beneficial for assisting patients and guiding them in getting the most relevant assistance. Chatbots are more useful for online search that users or patients go through when patients want to know for their health symptoms. Methods: In this study, the health assistant system was developed using Dialogflow application programming interface (API) which is a Google's Natural language processing powered algorithm and the same is deployed on google assistant, telegram, slack, Facebook messenger, and website and mobile app. With this web application, a user can make health requests/queries via text message and might also get relevant health suggestions/recommendations through it. Results: This chatbot acts like an informative and conversational chatbot. This chatbot provides medical knowledge such as disease symptoms and treatments. Storing patients personal and medical information in a database for further analysis of the patients and patients get real time suggestions from doctors. Conclusion: In the healthcare sector AI-powered applications have seen a remarkable spike in recent days. This covid crisis changed the whole healthcare system upside down. So this NLP powered chatbot system reduced office waiting, saving money, time and energy. Patients might be getting medical knowledge and assisting ourselves within their own time and place.

Graphs have proved to be a promising data structure to solve complex problems in various domains. Graphs store data in an associative manner which is analogous to the manner in which humans store memories in the brain. Generathe chatbots lack the ability to recall details revealed by the user in long conversations. To solve this problem, we have used graph-based memory to recall-related conversations from the past. Thus, providing context feature derived from query systems to generative systems such as OpenAI GPT. Using graphs to detect important details from the past reduces the total amount of processing done by the neural network. As there is no need to keep on passingthe entire history of the conversation. Instead, we pass only the last few pairs of utterances and the related details from the graph. This paper deploys this system and also demonstrates the ability to deploy such systems in real-world applications. Through the effective usage of knowledge graphs, the system is able to reduce the time complexity from O(n) to O(1) as compared to similar non-graph based implementations of transfer learning- based conversational agents.

Empathy is a fundamental mechanism of human interactions. As such, it should be an integral part of Human-Computer Interaction systems to make them more relatable. With this work, we focused on conversational scenarios where integrating empathy is crucial to perceive the computer like a human. As a result, we derived the high-level architecture of an Empathetic Conversational Agent we are willing to implement. We relied on theories about artificial empathy to derive the function approximating this mechanism and selected the conversational aspects to control for an empathetic interaction. In particular, we designed a core empathetic controller manages the empathetic responses, predicting, at each turn, the high-level content of the response. The derived architecture integrates empathy in a task-agnostic manner; hence we can employ it in multiple scenarios by changing the objective of the controller.

Reinforcement learning (R.L.) is an effective and practical means for resolving problems where the broker possesses no information or knowledge about the environment. The agent acquires knowledge that is conditioned on two components: trial-and-error and rewards. An R.L. agent determines an effective approach by interacting directly with the setting and acquiring information regarding the circumstances. However, many modern R.L.-based strategies neglect to theorise considering there is an enormous rift within the simulation and the physical world due to which policy-learning tactics displease that stretches from simulation to physical world Even if design learning is achieved in the physical world, the knowledge inadequacy leads to failed generalization policies from suiting to test circumstances. The intention of robust adversarial reinforcement learning(RARL) is where an agent is instructed to perform in the presence of a destabilizing opponent(adversary agent) that connects impedance to the system. The combined trained adversary is reinforced so that the actual agent i.e. the protagonist is equipped rigorously.

System recommendation is currently on the rise: more and more e-commerce rely on this feature to give more privilege to their users. However, system recommendation still faces a lot of problems that can lead to its downfall. For instance, the cold start problem and lack of privacy for user’s data in system recommendation will make the quality of this system lesser than ever. Moreover, e-commerce also faces another significant issue which is the lack of social presence. Compared to offline shopping, online shopping in e-commerce may be seen as lacking human presence and sociability as it is more impersonal, cold, automated, and generally devoid of face-to-face interactions. Hence, all of those issues mentioned above may lead to the regression of user’s trust toward e-commerce itself. This study will focus on solving those problems using conversational design interaction in the form of a Virtual Agent. This Virtual Agent can help e-commerce gather user preferences and give clear and direct information regarding the use of user’s data as well as help the user find products, promo, or similar products that they seek in e-commerce. The final result of this solution is a high fidelity prototype designed using User-Centered Design Methodology and Natural Conversational Framework. The implementation of this solution is carried out in Shopee e-commerce by modifying their product recommendation system. This prototype was measured using the usability testing method for usability goals efficient to use and user experience goals helpful.

Conversational agents (CAs) have been widely adopted for various purposes, ranging from personal assistants to health information providers. While the research on CAs is growing rapidly, less attention is paid to CAs in virtual reality (VR) environments with respect to how the design of these agents influences their trustworthiness as perceived by users, which is key to the adoption and use of VR products featuring CAs. Accordingly, this position paper conceptualizes an immersive model of user trust in CAs in VR. The model is centered around users’ sense of co-presence with CAs in VR, which is influenced by the agents’ embodiment, expressiveness, and responsiveness.

The number of people suffering from mental health issues like depression and anxiety have spiked enormously in recent times. Conversational agents like chatbots have emerged as an effective way for users to express their feelings and anxious thoughts and in turn obtain some empathetic reply that would relieve their anxiety. In our work, we construct two types of empathetic conversational agent models based on sequence-to-sequence modeling with and without attention mechanism. We implement the attention mechanism proposed by Bahdanau et al. for neural machine translation models. We train our model on the benchmark Facebook Empathetic Dialogue dataset and the BLEU scores are computed. Our empathetic conversational agent model incorporating attention mechanism generates better quality empathetic responses and is better in capturing human feelings and emotions in the conversation.

Smart assistants, like Amazon's Alexa or Apple's Siri, have become commonplace in many people's lives, appearing in their phones and homes. Despite their ubiquity, these conversational AI agents still largely remain a mystery to many, in terms of how they work and what they can do. To lower the barrier to entry to understanding and creating these agents for young students, we expanded on Convo, a conversational programming agent that can respond to both voice and text inputs. The previous version of Convo focused on teaching only programming skills, so we created a simple, intuitive user interface for students to use those programming skills to train and create their own conversational AI agents. We also developed a curriculum to teach students about key concepts in AI and conversational AI in particular. We ran a 3-day workshop with 15 participating middle school students. Through the data collected from the pre- and post-workshop surveys as well as a mid-workshop brainstorming session, we found that after the workshop, students tended to think that conversational AI agents were less intelligent than originally perceived, gained confidence in their abilities to build these agents, and learned some key technical concepts about conversational AI as a whole. Based on these results, we are optimistic about CONVO'S ability to teach and empower students to develop conversational AI agents in an intuitive way.

Businesses were moving during the past decades to-ward full digital models, which made companies face new threats and cyberattacks affecting their services and, consequently, their profits. To avoid negative impacts, companies' investments in cybersecurity are increasing considerably. However, Small and Medium-sized Enterprises (SMEs) operate on small budgets, minimal technical expertise, and few personnel to address cybersecurity threats. In order to address such challenges, it is essential to promote novel approaches that can intuitively present cybersecurity-related technical information.This paper introduces SecBot, a cybersecurity-driven conversational agent (i.e., chatbot) for the support of cybersecurity planning and management. SecBot applies concepts of neural networks and Natural Language Processing (NLP), to interact and extract information from a conversation. SecBot can (a) identify cyberattacks based on related symptoms, (b) indicate solutions and configurations according to business demands, and (c) provide insightful information for the decision on cybersecurity investments and risks. A formal description had been developed to describe states, transitions, a language, and a Proof-of-Concept (PoC) implementation. A case study and a performance evaluation were conducted to provide evidence of the proposed solution's feasibility and accuracy.

A conversational agent (chatbot) is computer software capable of communicating with humans using natural language processing. The crucial part of building any chatbot is the development of conversation. Despite many developments in Natural Language Processing (NLP) and Artificial Intelligence (AI), creating a good chatbot model remains a significant challenge in this field even today. A conversational bot can be used for countless errands. In general, they need to understand the user's intent and deliver appropriate replies. This is a software program of a conversational interface that allows a user to converse in the same manner one would address a human. Hence, these are used in almost every customer communication platform, like social networks. At present, there are two basic models used in developing a chatbot. Generative based models and Retrieval based models. The recent advancements in deep learning and artificial intelligence, such as the end-to-end trainable neural networks have rapidly replaced earlier methods based on hand-written instructions and patterns or statistical methods. This paper proposes a new method of creating a chatbot using a deep neural learning method. In this method, a neural network with multiple layers is built to learn and process the data.

In this work, we examine the method of enabling computers to understand human interaction by constructing a generative conversational agent. An experimental approach in trying to apply the techniques of natural language processing using recurrent neural networks (RNNs) to emulate the concept of textual entailment or human reasoning is presented. To achieve this functionality, our experiment involves developing an integrated Long Short-Term Memory cell neural network (LSTM) system enhanced with an attention mechanism. The results achieved by the model are shown in terms of the number of epochs versus loss graphs as well as a brief illustration of the model's conversational capabilities.

Chatbots are a computer program that was created to imitate the human during a conversation. In this technological era, humans were replaced by machines for performing most of the work. So chatbots were developed to mimic the conversation a human does with another person. The work a chatbot does ranges from answering simple queries to acting as personal assistant to the boss. There are different kinds of chatbots developed to cater to the needs of the people in different domain. The methodology of creating them also varies depending on their type. In this paper, the various types of chatbots and techniques such as Machine Learning, deep learning and natural language processing used for designing them were discussed in detail.

Conversational AI agents are proliferating, embodying a range of devices such as smart speakers, smart displays, robots, cars, and more. We can envision a future where a personal conversational agent could migrate across different form factors and environments to always accompany and assist its user to support a far more continuous, personalized and collaborative experience. This opens the question of what properties of a conversational AI agent migrates across forms, and how it would impact user perception. To explore this, we developed a Migratable AI system where a user's information and/or the agent's identity can be preserved as it migrates across form factors to help its user with a task. We validated the system by designing a 2x2 between-subjects study to explore the effects of information migration and identity migration on user perceptions of trust, competence, likeability and social presence. Our results suggest that identity migration had a positive effect on trust, competence and social presence, while information migration had a positive effect on trust, competence and likeability. Overall, users report highest trust, competence, likeability and social presence towards the conversational agent when both identity and information were migrated across embodiments.