| Title | User Disbelief in Privacy Paradox: Heuristics That Determine Disclosure |
| Publication Type | Conference Paper |
| Year of Publication | 2016 |
| Authors | Gambino, Andrew, Kim, Jinyoung, Sundar, S. Shyam, Ge, Jun, Rosson, Mary Beth |
| Conference Name | Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems |
| Date Published | May 2016 |
| Publisher | ACM |
| Conference Location | New York, NY, USA |
| ISBN Number | 978-1-4503-4082-3 |
| Keywords | cognitive heuristics, information disclosure, Internet security, predictability, privacy, privacy paradox, pubcrawl, Resiliency, Scalability, Security Heuristics |
| Abstract | We conducted a series of in-depth focus groups wherein users provided rationales for their own online privacy behaviors. Our data suggest that individuals often take action with little thought or evaluation, even showing surprise when confronted with their own behaviors. Our analysis yielded a battery of cognitive heuristics, i.e., mental shortcuts / rules of thumb, that users seem to employ when they disclose or withhold information at the spur of the moment. A total of 4 positive heuristics (promoting disclosure) and 4 negative heuristics (inhibiting disclosure) were discovered. An understanding of these heuristics can be valuable for designing interfaces that promote secure and trustworthy computing. |
| URL | https://dl.acm.org/doi/10.1145/2851581.2892413 |
| DOI | 10.1145/2851581.2892413 |
| Citation Key | gambino_user_2016 |
User Disbelief in Privacy Paradox: Heuristics That Determine Disclosure