Was My Message Read?: Privacy and Signaling on Facebook Messenger
| Title | Was My Message Read?: Privacy and Signaling on Facebook Messenger |
| Publication Type | Conference Paper |
| Year of Publication | 2017 |
| Authors | Hoyle, Roberto, Das, Srijita, Kapadia, Apu, Lee, Adam J., Vaniea, Kami |
| Conference Name | Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems |
| Publisher | ACM |
| Conference Location | New York, NY, USA |
| ISBN Number | 978-1-4503-4655-9 |
| Keywords | anonymous access, anonymous messaging, privacy, pubcrawl, resilience, Resiliency, Scalability, social networks |
| Abstract | Major online messaging services such as Facebook Messenger and WhatsApp are starting to provide users with real-time information about when people read their messages, while useful, the feature has the potential to negatively impact privacy as well as cause concern over access to self. We report on two surveys using Mechanical Turk which looked at senders' (N=402\vphantom\\ use of and reactions to the `message seen' feature, and recipients' (N=316) privacy and signaling behaviors in the face of such visibility. Our findings indicate that senders experience a range of emotions when their message is not read, or is read but not answered immediately. Recipients also engage in various signaling behaviors in the face of visibility by both replying or not replying immediately. |
| URL | https://dl.acm.org/citation.cfm?doid=3025453.3025925 |
| DOI | 10.1145/3025453.3025925 |
| Citation Key | hoyle_was_2017 |