| Title | On Design and Implementation a Federated Chat Service Framework in Social Network Applications |
| Publication Type | Conference Paper |
| Year of Publication | 2019 |
| Authors | Cha, Shi-Cho, Li, Zhuo-Xun, Fan, Chuan-Yen, Tsai, Mila, Li, Je-Yu, Huang, Tzu-Chia |
| Conference Name | 2019 IEEE International Conference on Agents (ICA) |
| Date Published | oct |
| Keywords | chat services, chatbots, Facebook, federated chat service framework, human factors, Internet, Messengers, mobile computing, Organizations, privacy, Prototypes, pubcrawl, Scalability, service requests, Social Agents, social network applications, social networking (online), Standards organizations, Switches, switching cost, user profiles |
| Abstract | As many organizations deploy their chatbots on social network applications to interact with their customers, a person may switch among different chatbots for different services. To reduce the switching cost, this study proposed the Federated Chat Service Framework. The framework maintains user profiles and historical behaviors. Instead of deploying chatbots, organizations follow the rules of the framework to provide chat services. Therefore, the framework can organize service requests with context information and responses to emulate the conversations between users and chat services. Consequently, the study can hopefully contribute to reducing the cost for a user to communicate with different chatbots. |
| DOI | 10.1109/AGENTS.2019.8929183 |
| Citation Key | cha_design_2019 |
On Design and Implementation a Federated Chat Service Framework in Social Network Applications