Use of Phishing Training to Improve Security Warning Compliance: Evidence from a Field Experiment

The current approach to protect users from phishing attacks is to display a warning when the webpage is considered suspicious. We hypothesize that users are capable of making correct informed decisions when the warning also conveys the reasons why it is displayed. We chose to use traffic rankings of domains, which can be easily described to users, as a warning trigger and evaluated the effect of the phishing warning message and phishing training. The evaluation was conducted in a field experiment. We found that knowledge gained from the training enhances the effectiveness of phishing warnings, as the number of participants being phished was reduced. However, the knowledge by itself was not sufficient to provide phishing protection. We suggest that integrating training in the warning interface, involving traffic ranking in phishing detection, and explaining why warnings are generated will improve current phishing defense.