Talking About Online Safety: A Qualitative Study Exploring the Cybersecurity Learning Process of Online Labor Market Workers

Technological changes bring great efficiencies and opportunities; however, they also bring new threats and dangers that users are often ill prepared to handle. Some individuals have training at work or school while others have family or friends to help them. However, there are few widely known or ubiquitous educational programs to inform and motivate users to develop safe cybersecurity practices. Additionally, little is known about learning strategies in this domain. Understanding how active Internet users have learned their security practices can give insight into more effective learning methods. I surveyed 800 online labor workers to discover their learning processes. They shared how they had to construct their own schema and negotiate meaning in a complex domain. Findings suggest a need to help users build a dynamic mental model of security. Participants recommend encouraging participatory and constructive learning, multi-model dissemination, and ubiquitous opportunities for learning security behaviors.