Biblio

Industry 4.0 and the Internet of Production can increase efficiency and effectiveness of workflows in manufacturing companies and production networks. Despite ubiquitous automation, people are essential in socio-technical cyber-physical production systems due to unique cognitive capabilities, as final arbitrators, or for ethical and legal reasons. However, the design of interfaces between the human-in-the-loop and production systems poses challenges not yet been sufficiently elaborated in research and practice. We present two behavioural studies in the context of inter-company collaboration that show why considering the human-in-the-loop is crucial: The first study shows that information complexity and individual differences shape the overall decision quality. With increasing information complexity, the decision speed decreases and the decision accuracy descends. Consequently, a fine balance between necessary, abundant, and superfluous information must be found. The second experiment studies human decision making in complex environments using a business simulation. We found that correct decision aids can augment the human-in-the-loop's decision making and that these can increase usability, trust, and proft. Yet, incorrect decision support has the opposite effect. Guidelines for designing socio-technical cyber-physical production systems and a research agenda conclude this article.

Over the last two decades, the Internet has established itself as part of everyday life. With the recent invention of Social Media, the advent of the Internet of Things as well as trends like "bring your own device" (BYOD), the needs for connectivity rise exponentially and so does the need for proper cyber security. However, human factors research of cyber security in private contexts comprises only a small fraction of the research in the field. In this study, we investigated adoption behaviours and trust in cyber security in private contexts by measuring - among other trust measures - disposition to trust and providing five cyber security scenarios. In each, a person/agent recommends the use of a cyber security tool. Trust is then measured regarding the recommending agent. We compare personal, expert, institutional, and magazine recommendations along with manufacturer information in an exploratory study of sixty participants. We found that personal, expert and institutional recommendations were trusted significantly more than manufacturer information and magazine reports. The highest trust scores were produced by the expert and the personal recommendation scenarios. We argue that technical and professional communicators should aim for cyber security knowledge permeation through personal relations, educating people with high technology self-efficacy beliefs who then disperse the acquired knowledge.