Biblio

System recommendation is currently on the rise: more and more e-commerce rely on this feature to give more privilege to their users. However, system recommendation still faces a lot of problems that can lead to its downfall. For instance, the cold start problem and lack of privacy for user’s data in system recommendation will make the quality of this system lesser than ever. Moreover, e-commerce also faces another significant issue which is the lack of social presence. Compared to offline shopping, online shopping in e-commerce may be seen as lacking human presence and sociability as it is more impersonal, cold, automated, and generally devoid of face-to-face interactions. Hence, all of those issues mentioned above may lead to the regression of user’s trust toward e-commerce itself. This study will focus on solving those problems using conversational design interaction in the form of a Virtual Agent. This Virtual Agent can help e-commerce gather user preferences and give clear and direct information regarding the use of user’s data as well as help the user find products, promo, or similar products that they seek in e-commerce. The final result of this solution is a high fidelity prototype designed using User-Centered Design Methodology and Natural Conversational Framework. The implementation of this solution is carried out in Shopee e-commerce by modifying their product recommendation system. This prototype was measured using the usability testing method for usability goals efficient to use and user experience goals helpful.

Training the future cybersecurity workforce to respond to emerging threats requires introduction of novel educational interventions into the cybersecurity curriculum. To be effective, these interventions have to incorporate trending knowledge from cybersecurity and other related domains while allowing for experiential learning through hands-on experimentation. To date, the traditional interdisciplinary approach for cybersecurity training has infused political science, law, economics or linguistics knowledge into the cybersecurity curriculum, allowing for limited experimentation. Cybersecurity students were left with little opportunity to acquire knowledge, skills, and abilities in domains outside of these. Also, students in outside majors had no options to get into cybersecurity. With this in mind, we developed an interdisciplinary course for experiential learning in the fields of cybersecurity and interaction design. The inaugural course teaches students from cybersecurity, user interaction design, and visual design the principles of designing for secure use - or secure design - and allows them to apply them for prototyping of Internet-of-Things (IoT) products for smart homes. This paper elaborates on the concepts of secure design and how our approach enhances the training of the future cybersecurity workforce.

Research towards my dissertation has involved a series of perceptual and accessibility-focused studies concerned with the use of tactile cues for spatial and situational awareness, displayed through head-mounted wearables. These studies were informed by an initial participatory design study of mobile technology multitasking and tactile interaction habits. This research has yielded a number of actionable conclusions regarding the development of tactile interfaces for the head, and endeavors to provide greater insight into the design of advanced tactile alerting for contextual and spatial understanding in assistive applications (e.g. for individuals who are blind or those encountering situational impairments), as well as guidance for developers regarding assessment of interaction between under-utilized sensory modalities and underlying perceptual and cognitive processes.