Biblio

Security is one of the main and continual challenges that restrict government stakeholders (e.g. citizens) engagement with the cloud services. This paper has as its objective the discovery of the security perceptions of cloud-based e-government services from the citizens' and IT-staff perspectives. It investigates the factors that influence the citizen's perception of security. Little efforts have been done by previous literature to investigate and analyze the integration between citizens' concerns regarding the perceived security and those of IT -staff, the current study highlights this issue. This work provides an empirical study to understand citizens' priorities, needs and expectations regarding the perceived security of cloud-based e-government services which are a novel e-government initiative in Jordan, also enriches the existing security perceptions literature by introducing new insights. An interpretive-qualitative approach was adopted, as it helps to understand the participants' perceptions in the research natural setting.