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2020-12-01
Herse, S., Vitale, J., Tonkin, M., Ebrahimian, D., Ojha, S., Johnston, B., Judge, W., Williams, M..  2018.  Do You Trust Me, Blindly? Factors Influencing Trust Towards a Robot Recommender System 2018 27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN). :7—14.

When robots and human users collaborate, trust is essential for user acceptance and engagement. In this paper, we investigated two factors thought to influence user trust towards a robot: preference elicitation (a combination of user involvement and explanation) and embodiment. We set our experiment in the application domain of a restaurant recommender system, assessing trust via user decision making and perceived source credibility. Previous research in this area uses simulated environments and recommender systems that present the user with the best choice from a pool of options. This experiment builds on past work in two ways: first, we strengthened the ecological validity of our experimental paradigm by incorporating perceived risk during decision making; and second, we used a system that recommends a nonoptimal choice to the user. While no effect of embodiment is found for trust, the inclusion of preference elicitation features significantly increases user trust towards the robot recommender system. These findings have implications for marketing and health promotion in relation to Human-Robot Interaction and call for further investigation into the development and maintenance of trust between robot and user.

2020-10-16
Kő, Andrea, Molnár, Tamás, Mátyus, Bálint.  2018.  A User-centred Design Approach for Mobile- Government Systems for the Elderly. 2018 12th International Conference on Software, Knowledge, Information Management Applications (SKIMA). :1—7.

This paper aims to discover the characteristics of acceptance of mobile government systems by elderly. Several initiatives and projects offer various governmental services for them, like information sharing, alerting and mHealth services. All of them carry important benefits for this user group, but these can only be utilized if the user acceptance is at a certain level. This is a requirement in order for the users to perceive the services as a benefit and not as hindrance. The key aspects for high acceptance are usability and user-friendliness, which will lead to successful-government systems designed for the target group. We have applied a combination of qualitative and quantitative research methods including an m-Government prototype to explore the key acceptance factors. Research approach utilizes the IGUAN framework, which is a user-driven method. We collected and analysed data guided by IGUAN framework about the acceptance of e-government services by elderly. The target group was recruited from Germany and Hungary. Our findings draw the attention to perceived security and perceived usability of an application; these are decisive factors for this target group.