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Cyber-Physical Systems Virtual Organization
Read-only archive of site from September 29, 2023.
CPS-VO
IT services
biblio
Improving response accuracy for classification- based conversational IT services
Submitted by aekwall on Mon, 03/04/2019 - 9:48am
process-based methodology
Automated Response Actions
user-question classifiers
training set scenarios
subject matter experts
software support
service support scenario
service resolution quality
service providers
service domain knowledge
Cloud Computing
IT services
conversation quality
cloud-based solutions
customer satisfaction
pattern classification
composability
pubcrawl
Resiliency
learning (artificial intelligence)
