Biblio

This paper aims to discover the characteristics of acceptance of mobile government systems by elderly. Several initiatives and projects offer various governmental services for them, like information sharing, alerting and mHealth services. All of them carry important benefits for this user group, but these can only be utilized if the user acceptance is at a certain level. This is a requirement in order for the users to perceive the services as a benefit and not as hindrance. The key aspects for high acceptance are usability and user-friendliness, which will lead to successful-government systems designed for the target group. We have applied a combination of qualitative and quantitative research methods including an m-Government prototype to explore the key acceptance factors. Research approach utilizes the IGUAN framework, which is a user-driven method. We collected and analysed data guided by IGUAN framework about the acceptance of e-government services by elderly. The target group was recruited from Germany and Hungary. Our findings draw the attention to perceived security and perceived usability of an application; these are decisive factors for this target group.

Nowadays citizens live in a world where communication technologies offer opportunities for new interactions between people and society. Clearly, e-government is changing the way citizens relate to their government, moving the interaction of physical environment and management towards digital participation. Therefore, it is necessary for e-government to have procedures in place to prevent and lessen the negative impact of an attack or intrusion by third parties. In this research work, he focuses on the implementation of anonymous communication in a proof of concept application called “Delta”, whose function is to allow auctions and offers of products, thus marking the basis for future implementations in e-government services.

In this study, we conducted a survey of those who have used E-Government Services (civil servants, employees of public institutions, and the public) to empirically identify the factors affecting the continuous use intention E-Government Services, and conducted an empirical analysis using SPSS and Smart PLS with 284 valid samples except for dual, error and poor answers. Based on the success model of the information system (IS access model), we set independent variables which were divided into quality factors (service quality, system quality, information quality) and risk factors (personal information and security), and perceived ease of use and reliability, which are the main variables based on the technology acceptance model (TAM) that best describes the parameter group, were established as useful parameters. In addition, we design the research model by setting user satisfaction and the continuous use intention as dependent variables, conducted the study about how affecting factors influence to the acceptance factors through 14 hypotheses.The study found that 12 from 14 hypotheses were adopted and 2 were rejected. Looking at the results derived, it was analyzed that, firstly, 3 quality factors all affect perceived ease of use in relation to the quality of service, system quality, information quality which are perceived ease of use of E-Government Services. Second, in relation to the quality of service quality, system quality, information quality and perceived usefulness which are the quality factors of E-Government Services, the quality of service and information quality affect perceived usefulness, but system quality does not affect perceived usefulness. Third, it was analyzed that both factors influence reliability in the relationship between Privacy and security and trust which are risk factors. Fourth, the relationship between perceived ease of use and perceived usefulness has shown that perceived ease of use does not affect perceived usefulness. Finally, the relationship between user value factors (perceptual usability, perceived usefulness and trust) and user satisfaction and the continuous use intention was analyzed that user value factors affect user satisfaction while user satisfaction affects the continuous use intention. This study can be meaningful in that it theoretically presented the factors influencing the continued acceptance of e-government services through precedent research, presented the variables and measurement items verified through the empirical analysis process, and verified the causal relationship between the variables. The e-government service can contribute to the implementation of e-government in line with the era of the 4th Industrial Revolution by using it as a reference to the establishment of policies to improve the quality of people's lives and provide convenient services to the people.

This study seeks to investigate how the development of e-government services impacts on cybersecurity. The study uses the methods of correlation and multiple regression to analyse two sets of global data, the e-government development index of the 2015 United Nations e-government survey and the 2015 International Telecommunication Union global cybersecurity development index (GCI 2015). After analysing the various contextual factors affecting e-government development, the study found that, various composite measures of e-government development are significantly correlated with cybersecurity development. The therefore study contributes to the understanding of the relationship between e-government and cybersecurity development. The authors developed a model to highlight this relationship and have validated the model using empirical data. This is expected to provide guidance on specific dimensions of e-government services that will stimulate the development of cybersecurity. The study provided the basis for understanding the patterns in cybersecurity development and has implication for policy makers in developing trust and confidence for the adoption e-government services.