Biblio
In human-robot collaboration (HRC), human trust in the robot is the human expectation that a robot executes tasks with desired performance. A higher-level trust increases the willingness of a human operator to assign tasks, share plans, and reduce the interruption during robot executions, thereby facilitating human-robot integration both physically and mentally. However, due to real-world disturbances, robots inevitably make mistakes, decreasing human trust and further influencing collaboration. Trust is fragile and trust loss is triggered easily when robots show incapability of task executions, making the trust maintenance challenging. To maintain human trust, in this research, a trust repair framework is developed based on a human-to-robot attention transfer (H2R-AT) model and a user trust study. The rationale of this framework is that a prompt mistake correction restores human trust. With H2R-AT, a robot localizes human verbal concerns and makes prompt mistake corrections to avoid task failures in an early stage and to finally improve human trust. User trust study measures trust status before and after the behavior corrections to quantify the trust loss. Robot experiments were designed to cover four typical mistakes, wrong action, wrong region, wrong pose, and wrong spatial relation, validated the accuracy of H2R-AT in robot behavior corrections; a user trust study with 252 participants was conducted, and the changes in trust levels before and after corrections were evaluated. The effectiveness of the human trust repairing was evaluated by the mistake correction accuracy and the trust improvement.
Cyber attacks and the associated costs made cybersecurity a vital part of any system. User behavior and decisions are still a major part in the coping with these risks. We developed a model of optimal investment and human decisions with security measures, given that the effectiveness of each measure depends partly on the performance of the others. In an online experiment, participants classified events as malicious or non-malicious, based on the value of an observed variable. Prior to making the decisions, they had invested in three security measures - a firewall, an IDS or insurance. In three experimental conditions, maximal investment in only one of the measures was optimal, while in a fourth condition, participants should not have invested in any of the measures. A previous paper presents the analysis of the investment decisions. This paper reports users' classifications of events when interacting with these systems. The use of security mechanisms helped participants gain higher scores. Participants benefited in particular from purchasing IDS and/or Cyber Insurance. Participants also showed higher sensitivity and compliance with the alerting system when they could benefit from investing in the IDS. Participants, however, did not adjust their behavior optimally to the security settings they had chosen. The results demonstrate the complex nature of risk-related behaviors and the need to consider human abilities and biases when designing cyber security systems.
This research used an Autonomous Security Robot (ASR) scenario to examine public reactions to a robot that possesses the authority and capability to inflict harm on a human. Individual differences in terms of personality and Perfect Automation Schema (PAS) were examined as predictors of trust in the ASR. Participants (N=316) from Amazon Mechanical Turk (MTurk) rated their trust of the ASR and desire to use ASRs in public and military contexts following a 2-minute video depicting the robot interacting with three research confederates. The video showed the robot using force against one of the three confederates with a non-lethal device. Results demonstrated that individual differences factors were related to trust and desired use of the ASR. Agreeableness and both facets of the PAS (high expectations and all-or-none beliefs) demonstrated unique associations with trust using multiple regression techniques. Agreeableness, intellect, and high expectations were uniquely related to desired use for both public and military domains. This study showed that individual differences influence trust and one's desired use of ASRs, demonstrating that societal reactions to ASRs may be subject to variation among individuals.
Context : Programmers frequently look for the code of previously solved problems that they can adapt for their own problem. Despite existing example code on the web, on sites like Stack Overflow, cryptographic Application Programming Interfaces (APIs) are commonly misused. There is little known about what makes examples helpful for developers in using crypto APIs. Analogical problem solving is a psychological theory that investigates how people use known solutions to solve new problems. There is evidence that the capacity to reason and solve novel problems a.k.a Fluid Intelligence (Gf) and structurally and procedurally similar solutions support problem solving. Aim: Our goal is to understand whether similarity and Gf also have an effect in the context of using cryptographic APIs with the help of code examples. Method : We conducted a controlled experiment with 76 student participants developing with or without procedurally similar examples, one of two Java crypto libraries and measured the Gf of the participants as well as the effect on usability (effectiveness, efficiency, satisfaction) and security bugs. Results: We observed a strong effect of code examples with a high procedural similarity on all dependent variables. Fluid intelligence Gf had no effect. It also made no difference which library the participants used. Conclusions: Example code must be more highly similar to a concrete solution, not very abstract and generic to have a positive effect in a development task.
With the recent advances in computing, artificial intelligence (AI) is quickly becoming a key component in the future of advanced applications. In one application in particular, AI has played a major role - that of revolutionizing traditional healthcare assistance. Using embodied interactive agents, or interactive robots, in healthcare scenarios has emerged as an innovative way to interact with patients. As an essential factor for interpersonal interaction, trust plays a crucial role in establishing and maintaining a patient-agent relationship. In this paper, we discuss a study related to healthcare in which we examine aspects of trust between humans and interactive robots during a therapy intervention in which the agent provides corrective feedback. A total of twenty participants were randomly assigned to receive corrective feedback from either a robotic agent or a human agent. Survey results indicate trust in a therapy intervention coupled with a robotic agent is comparable to that of trust in an intervention coupled with a human agent. Results also show a trend that the agent condition has a medium-sized effect on trust. In addition, we found that participants in the robot therapist condition are 3.5 times likely to have trust involved in their decision than the participants in the human therapist condition. These results indicate that the deployment of interactive robot agents in healthcare scenarios has the potential to maintain quality of health for future generations.
Trust is an important topic in medical human-robot interaction, since patients may be more fragile than other groups of people. This paper investigates the issue of users' trust when interacting with a rehabilitation robot. In the study, we investigate participants' heart rate and perception of safety in a scenario when their arm is led by the rehabilitation robot in two types of exercises at three different velocities. The participants' heart rate are measured during each exercise and the participants are asked how safe they feel after each exercise. The results showed that velocity and type of exercise has no significant influence on the participants' heart rate, but they do have significant influence on how safe they feel. We found that increasing velocity and longer exercises negatively influence participants' perception of safety.
Human-robot trust is crucial to successful human-robot interaction. We conducted a study with 798 participants distributed across 32 conditions using four dimensions of human-robot trust (reliable, capable, ethical, sincere) identified by the Multi-Dimensional-Measure of Trust (MDMT). We tested whether these dimensions can differentially capture gains and losses in human-robot trust across robot roles and contexts. Using a 4 scenario × 4 trust dimension × 2 change direction between-subjects design, we found the behavior change manipulation effective for each of the four subscales. However, the pattern of results best supported a two-dimensional conception of trust, with reliable-capable and ethical-sincere as the major constituents.
Insider threats pose a challenge to all companies and organizations. Identification of culprit after an attack is often too late and result in detrimental consequences for the organization. Majority of past research on insider threat has focused on post-hoc personality analysis of known insider threats to identify personality vulnerabilities. It has been proposed that certain personality vulnerabilities place individuals to be at risk to perpetuating insider threats should the environment and opportunity arise. To that end, this study utilizes a game-based approach to simulate a scenario of intellectual property theft and investigate behavioral and personality differences of individuals who exhibit insider-threat related behavior. Features were extracted from games, text collected through implicit and explicit measures, simultaneous facial expression recordings, and personality variables (HEXACO, Dark Triad and Entitlement Attitudes) calculated from questionnaire. We applied ensemble machine learning algorithms and show that they produce an acceptable balance of precision and recall. Our results showcase the possibility of harnessing personality variables, facial expressions and linguistic features in the modeling and prediction of insider-threat.