Visible to the public Determinants of E-Government Use in Developing Countries: The Influence of Privacy and Security Concerns

TitleDeterminants of E-Government Use in Developing Countries: The Influence of Privacy and Security Concerns
Publication TypeConference Paper
Year of Publication2019
AuthorsBayaga, Anass, Ophoff, Jacques
Conference Name2019 Conference on Next Generation Computing Applications (NextComp)
Date PublishedSept. 2019
PublisherIEEE
ISBN Number978-1-7281-1460-6
Keywordscitizens, Collaboration, consumer behaviour, contestable challenges, cultural aspects, cultural differences, cybersecurity, data privacy, developing countries, E-Government, e-government service, Electronic government, electronic-government, firm research, government data processing, government use, Hofstede cultural theory, Human Behavior, influencers, Information systems, innovation management, organisational aspects, perceived usefulness, policy-based governance, privacy, privacy calculus, pubcrawl, resilience, Resiliency, rural settings, security, security of data, security risks, South Africa, urban settings
Abstract

There has been growing concern about privacy and security risks towards electronic-government (e-government) services adoption. Though there are positive results of e- government, there are still other contestable challenges that hamper success of e-government services. While many of the challenges have received considerable attention, there is still little to no firm research on others such as privacy and security risks, effects of infrastructure both in urban and rural settings. Other concerns that have received little consideration are how for instance; e-government serves as a function of perceived usefulness, ease of use, perceived benefit, as well as cultural dimensions and demographic constructs in South Africa. Guided by technology acceptance model, privacy calculus, Hofstede cultural theory and institutional logic theory, the current research sought to examine determinants of e- government use in developing countries. Anchored upon the aforementioned theories and background, the current study proposed three recommendations as potential value chain, derived from e-government service in response to citizens (end- user) support, government and community of stakeholders.

URLhttps://ieeexplore.ieee.org/document/8883653/
DOI10.1109/NEXTCOMP.2019.8883653
Citation Keybayaga_determinants_2019