How Humans Develop Trust in Communication Robots: A Phased Model Based on Interpersonal Trust

Submitted by grigby1 on Tue, 12/01/2020 - 1:22pm

Title	How Humans Develop Trust in Communication Robots: A Phased Model Based on Interpersonal Trust
Publication Type	Conference Paper
Year of Publication	2019
Authors	Ogawa, R., Park, S., Umemuro, H.
Conference Name	2019 14th ACM/IEEE International Conference on Human-Robot Interaction (HRI)
Date Published	March 2019
Publisher	IEEE
ISBN Number	978-1-5386-8555-6
Keywords	communication robot, communication robot NAO, Economics, Educational robots, general category trust, Human Behavior, human factors, human-robot interaction, Humanoid robots, interpersonal trust, phased model, Presses, psychology, pubcrawl, resilience, Resiliency, Robot Trust, robust trust, self-esteem, Service robots, social psychology, social robot, social robots, Standards, Trust, trust development
Abstract	The purpose of this study was to propose a model of development of trust in social robots. Insights in interpersonal trust were adopted from social psychology and a novel model was proposed. In addition, this study aimed to investigate the relationship among trust development and self-esteem. To validate the proposed model, an experiment using a communication robot NAO was conducted and changes in categories of trust as well as self-esteem were measured. Results showed that general and category trust have been developed in the early phase. Self-esteem is also increased along the interactions with the robot.
URL	https://ieeexplore.ieee.org/document/8673090
DOI	10.1109/HRI.2019.8673090
Citation Key	ogawa_how_2019

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