| Title | Natural Language Processing based Human Assistive Health Conversational Agent for Multi-Users |
| Publication Type | Conference Paper |
| Year of Publication | 2021 |
| Authors | Christopherjames, Jim Elliot, Saravanan, Mahima, Thiyam, Deepa Beeta, S, Prasath Alias Surendhar, Sahib, Mohammed Yashik Basheer, Ganapathi, Manju Varrshaa, Milton, Anisha |
| Conference Name | 2021 Second International Conference on Electronics and Sustainable Communication Systems (ICESC) |
| Keywords | artificial intelligence, chatbots, conversational agents, conversational AI, Databases, Dialogflow api, Human Behavior, machine learning, Medical Chatbots, Medical services, Metrics, natural language processing, Pandemics, pubcrawl, Real-time Systems, Scalability, social networking (online) |
| Abstract | Background: Most of the people are not medically qualified for studying or understanding the extremity of their diseases or symptoms. This is the place where natural language processing plays a vital role in healthcare. These chatbots collect patients' health data and depending on the data, these chatbot give more relevant data to patients regarding their body conditions and recommending further steps also. Purposes: In the medical field, AI powered healthcare chatbots are beneficial for assisting patients and guiding them in getting the most relevant assistance. Chatbots are more useful for online search that users or patients go through when patients want to know for their health symptoms. Methods: In this study, the health assistant system was developed using Dialogflow application programming interface (API) which is a Google's Natural language processing powered algorithm and the same is deployed on google assistant, telegram, slack, Facebook messenger, and website and mobile app. With this web application, a user can make health requests/queries via text message and might also get relevant health suggestions/recommendations through it. Results: This chatbot acts like an informative and conversational chatbot. This chatbot provides medical knowledge such as disease symptoms and treatments. Storing patients personal and medical information in a database for further analysis of the patients and patients get real time suggestions from doctors. Conclusion: In the healthcare sector AI-powered applications have seen a remarkable spike in recent days. This covid crisis changed the whole healthcare system upside down. So this NLP powered chatbot system reduced office waiting, saving money, time and energy. Patients might be getting medical knowledge and assisting ourselves within their own time and place. |
| DOI | 10.1109/ICESC51422.2021.9532913 |
| Citation Key | christopherjames_natural_2021 |
Natural Language Processing based Human Assistive Health Conversational Agent for Multi-Users