Shared Experiences of Technology and Trust: An Experimental Study of Physiological Compliance Between Active and Passive Users in Technology-Mediated Collaborative Encounters

The aim of this study is to examine the utility of physiological compliance (PC) to understand shared experience in a multiuser technological environment involving active and passive users. Common ground is critical for effective collaboration and important for multiuser technological systems that include passive users since this kind of user typically does not have control over the technology being used. An experiment was conducted with 48 participants who worked in two-person groups in a multitask environment under varied task and technology conditions. Indicators of PC were measured from participants' cardiovascular and electrodermal activities. The relationship between these PC indicators and collaboration outcomes, such as performance and subjective perception of the system, was explored. Results indicate that PC is related to group performance after controlling for task/technology conditions. PC is also correlated with shared perceptions of trust in technology among group members. PC is a useful tool for monitoring group processes and, thus, can be valuable for the design of collaborative systems. This study has implications for understanding effective collaboration.