The Impact of First Impressions on Human- Robot Trust During Problem-Solving Scenarios
Title | The Impact of First Impressions on Human- Robot Trust During Problem-Solving Scenarios |
Publication Type | Conference Paper |
Year of Publication | 2018 |
Authors | Xu, J., Howard, A. |
Conference Name | 2018 27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN) |
Keywords | faulty robot behavior, Games, Human Behavior, human environments, human factors, human-robot interaction, human-robot trust, humanoid robot, Humanoid robots, Medical services, multi-robot systems, Primacy Effect, problem solving, Problem-solving, problem-solving scenarios, problem-solving situation, pubcrawl, resilience, Resiliency, Robot Trust, Robotics, robust trust, Task Analysis, working robot |
Abstract | With recent advances in robotics, it is expected that robots will become increasingly common in human environments, such as in the home and workplaces. Robots will assist and collaborate with humans on a variety of tasks. During these collaborations, it is inevitable that disagreements in decisions would occur between humans and robots. Among factors that lead to which decision a human should ultimately follow, theirs or the robot, trust is a critical factor to consider. This study aims to investigate individuals' behaviors and aspects of trust in a problem-solving situation in which a decision must be made in a bounded amount of time. A between-subject experiment was conducted with 100 participants. With the assistance of a humanoid robot, participants were requested to tackle a cognitive-based task within a given time frame. Each participant was randomly assigned to one of the following initial conditions: 1) a working robot in which the robot provided a correct answer or 2) a faulty robot in which the robot provided an incorrect answer. Impacts of the faulty robot behavior on participant's decision to follow the robot's suggested answer were analyzed. Survey responses about trust were collected after interacting with the robot. Results indicated that the first impression has a significant impact on participant's behavior of trusting a robot's advice during a disagreement. In addition, this study discovered evidence supporting that individuals still have trust in a malfunctioning robot even after they have observed a robot's faulty behavior. |
DOI | 10.1109/ROMAN.2018.8525669 |
Citation Key | xu_impact_2018 |
- Primacy Effect
- working robot
- Task Analysis
- robust trust
- robotics
- Resiliency
- resilience
- pubcrawl
- problem-solving situation
- problem-solving scenarios
- Problem-solving
- problem solving
- Robot Trust
- multi-robot systems
- Medical services
- Humanoid robots
- humanoid robot
- human-robot trust
- human-robot interaction
- Human Factors
- human environments
- Human behavior
- Games
- faulty robot behavior